Eligible returns
Unused, non-personalized items may be eligible for a return request within 7 days of delivery. Items must be in their original condition and packaging.
Damaged or incorrect orders
Please contact us within 48 hours of delivery with photographs of the parcel and item. We’ll review the issue and arrange a replacement, refund, or other suitable resolution.
Personalized items
Customized products are made specifically for you and cannot usually be returned for a change of mind. This does not affect your rights if an item arrives damaged, defective, or incorrectly made.
Refunds
Approved refunds are sent to the original payment method. Processing time can vary by bank or payment provider. Final eligibility and process will be confirmed in our launch-ready policy.